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Fixing a black screen issue on a Samsung Galaxy Note 20 Ultra can be done through several troubleshooting steps. Here’s a guide to help resolve this problem:
1. Restart Your Device:
- Press and hold the Power button and Volume Down button simultaneously for about 10-15 seconds until the device restarts. This can sometimes resolve temporary software glitches causing the black screen.
2. Charge Your Device:
- Connect your Note 20 Ultra to a charger and let it charge for at least 30 minutes. A depleted battery could cause the screen to remain black.
3. Perform a Forced Restart:
- If the device is unresponsive, perform a forced restart by pressing and holding the Power button and Volume Down button simultaneously for about 10-15 seconds.
4. Boot into Safe Mode:
- Press and hold the Power button until the Power off option appears on the screen.
- Press and hold the Power off option until Safe mode appears, then tap it to boot into Safe mode.
- If the screen works in Safe mode, an app may be causing the issue. Try uninstalling recently installed apps to see if the problem resolves.
5. Check for System Updates:
- Go to Settings > Software update > Download and install to check for and install any available updates. Software updates can sometimes fix bugs that may cause screen issues.
6. Wipe Cache Partition:
- Turn off the device.
- Press and hold the Volume Up button and the Bixby / Power button.
- When the Android logo appears, release both buttons.
- Use the Volume Down button to navigate to “Wipe cache partition” and press the Power button to select it.
- After the process is complete, reboot the device.
7. Factory Reset:
- Backup your important data as a factory reset will erase all data on your device.
- Go to Settings > General management > Reset > Factory data reset > Reset device > Erase everything.
8. Contact Samsung Support:
- If none of the above steps resolve the black screen issue, it may indicate a hardware problem. Contact Samsung Support or visit an authorized service center for further assistance or repair.
- Visit Phone ChekBrampton for Samsung Repair.
By following these steps, you can troubleshoot and hopefully resolve the black screen issue on your Samsung Galaxy Note 20 Ultra.